Already know what you need? You can place your order directly with our team through WhatsApp or telephone.

1. Send us the product name, brand, size and quantity required, where available.
2. Our team will check stock availability and confirm product details and pricing.
3. We will prepare an invoice and normally send it through WhatsApp for your review.
4. Once payment has been received and verified, we will arrange delivery or collection.

Not sure which product to choose? Our team can assist with product information, specifications, stock availability and available product alternatives.

To help us identify what you're looking for, please share where available:

• Product name, brand or photograph
• Size, specifications and quantity required
• A brief description of what you need

You don't need to know the exact product name before contacting us. We're happy to help you explore the available options.

Enquire About a Product →

Once you've made payment, please forward your payment slip or transaction confirmation through WhatsApp and allow our team time to verify receipt.

There is no need to follow up immediately with a telephone call after sending your payment confirmation.

Our standard delivery service operates Monday to Friday, from 11:00 am to 6:00 pm, excluding public holidays.

On your scheduled delivery day, you may contact our team for the latest estimated arrival time. Estimates may change, and specific delivery times cannot be selected.

Read Our Delivery FAQ →

If you need to amend your order, please contact us at least one day before the scheduled delivery date.

Amendments are subject to stock availability, order preparation and operational feasibility. Our team will confirm whether the changes can be accommodated.

Please check your items upon receipt. If anything is missing or incorrect, notify us within 3 working days of delivery.

Please provide your invoice number and supporting photographs, where available. We will review the matter and advise on the appropriate resolution.

This reporting period does not limit any applicable statutory rights.

Exchange & Return Policy →

Need assistance with a wheelchair or rehabilitation equipment? Our repair services are carried out at our store only.

Please contact us before bringing your equipment in. This allows our team to review your enquiry and advise whether we may be able to assist.

What We Need

Please send two photographs through WhatsApp:

1. Close-up photograph: Show the affected area or part requiring repair.
2. Full equipment photograph: Show the entire equipment so we can identify its type and overall condition.

Please include the brand, model and a brief description of the problem, where available.

Repair Service Arrangements

Service days: Monday, Wednesday and Thursday.

Drop-off: Morning, by prior arrangement.

Collection: Same-day collection may be available where the repair can be completed as agreed.

Repairs depend on technical feasibility, suitable spare-part availability and our technician's assessment.

Our team will provide a quotation for approval before proceeding. If physical inspection reveals additional issues, we will seek agreement before carrying out additional chargeable work.

Please contact us before visiting to avoid an unnecessary trip.

Enquire About a Repair →

Tong Hai Medical welcomes enquiries from healthcare institutions, nursing homes, clinics, community care organisations and other businesses.

We supply medical supplies, nursing consumables, incontinence care products, wound care supplies and rehabilitation equipment.

For quotations, product sourcing, recurring purchases or institutional supply arrangements, please include your organisation's name, product specifications, quantities and delivery requirements where available.

Separate commercial, payment and delivery terms may apply to organisational purchases.

Email Our Team →

Looking to purchase medical supplies or rehabilitation equipment for donation?

We assist individuals, companies and organisations purchasing healthcare products for beneficiaries, charities and care institutions.

Our team can assist with product availability, quotations and delivery arrangements.

Please share the intended products, quantities, recipient organisation and delivery requirements where available.

This service facilitates product purchases for donation and is not a product sponsorship programme.

Enquire by Email →

We welcome product introductions from manufacturers, distributors and suppliers of medical supplies, nursing consumables, rehabilitation equipment and related healthcare products.

Please provide your company information, product catalogue, relevant specifications and distribution details.

All proposals are subject to our internal review, product suitability and applicable regulatory requirements.

Introduce Your Products →

Interested in joining Tong Hai Medical?

Please visit our Careers page for information about available opportunities and application instructions, where applicable.

Visit Our Careers Page →

We welcome your feedback, suggestions and concerns about your experience with Tong Hai Medical.

You may contact us through WhatsApp, telephone or email. For enquiries relating to an existing order, please include your invoice number.

We appreciate the opportunity to understand your concerns and work towards a practical resolution.

Share Feedback on WhatsApp →

If you have questions or requests concerning the collection, use, disclosure or protection of your personal information, please contact our Data Protection Officer.

Email: healthcare@tonghai.sg

Read Our Data Protection Notice →