This review pertains to product availability and pricing; and service provided. Store is well-stocked with essential medical supplies such as post-op skin wipes at competitive prices for a mom-and-pop store. They even have colostomy and stoma supplies. Staff can place an order for you if stock isn’t available in the store. Turn around is a few business days. There are always patrons whenever I visit. Staff are always attentive and helpful whenever I appear to be looking for something, especially the supervisor/owner. To the haters, please have patience, and support local mom-and pop stores. This store is neither a non-profit nor ntuc so please don’t demand rock-bottom prices. .

Friendly staff who patiently explain to you the usage of the medical items. Items are cheaper compare to shopping mall pharmacy.

All the medical supplies are at a reasonable price and affordable; this store is highly recommended to everyone.

Responsive replies and helpful staff who are willing to help the heavy cartons of supplies to the car. A loyal customer here!

The store had everything I needed for my elderly parent. The prices are reasonable, and the staff is good. I had no idea what to buy, but they patiently explained and taught me about the products (wheelchair, cushions, walking frames, portable commode). Though it is very far away from where I live, it is worth the trips. I have definitely become a loyal customer.

Excellent service is given by the admin, even though they're busy.

I commend the lady who assisted me last time. She was very approachable and kind.

Helpful and fast response to my WhatsApp enquiries and orders! The prices of medical supplies are cheaper than mall pharmacy.

The seller was helpful in fulfilling orders through my phone. The WhatsApp response saved me time in making the trip down to place an order. Support local business!

Professional and very friendly staffs. You can go in without knowing what you need, but the staffs will ensure that you get suitable stuff for your needs.

The medical items sold here are affordable. Above $200 of purchase will render no delivery charge!

Got all my things from them for my mum. Great and friendly service, price is affordable.

Wholesale medical supplier

I have had a great experience with every interaction/purchase with Tong Hai, esp with Jimmy. My group of friends decided that during last Xmas, we would collect money to donate to charity. So I approached Tong Hai, which is recommended by a house visit nurse my auntie used. I did not even have to go down to the shop. The people who attended to me are very passionate and compassionate and super super wonderful, especially Jimmy. When he heard that my purchase is for a good cause, he is so great that he coordinates everything with the home we are donating to, giving me all accountability and traceability. All just simply thru phone and text. I recommended a friend whose husband is in his final stage of cancer. They needed many medical items. My friend found the staff that they approached truthful and helpful. Tong Hai even offered them an old wheelchair for free. I recently approached him again to seek advice on the wheelchair for my godchildren's grandparents; he is so knowledgeable and, again, patient and provides great info. His priority advice for me is safety for the users, not selling the wheelchair. Bravo Tong Hai and Jimmy!!! May God bless you all for your very very kind and sweet gesture. Thank you!

I came here when the nearby Rehabilitation Centre and its pharmacy do not have Urinary Catheter Silicone 12FR. The shop assistant who assisted me is extremely helpful and patient in speaking to the nurse over the phone on a few issues. The shop is neatly packed, organised and clean.

Very friendly staff

First time to Tong Hai. Was introduced by my colleague, Lay Ling. Jimmy was our sales advisor at Tong Hai. He wasn’t pushy; he gave advice. We left with a smile. Great experience!

The price is reasonable

The price is reasonable, and the store had everything I needed for my grandmother.

Reasonable Pricing

The staff here are knowledgeable, kind and extremely helpful. They have helped me save money by recommending similar but cheaper products at their store on many occasions. Great service!

Hardworking boss

Highly recommend this shop for medical & rehab supplies at the most reasonable price. Not only that, their rehab equipment is reliable, and great service is always guaranteed. Jimmy is always responsive, considerate & helpful. Many thanks for all your help & advice for the past six years.